Frequently asked questions

Soy Wax Facts

100% vegetable wax; not a petroleum by-product
Candles burn cleaner, longer and cooler than paraffin or gel candles
Environmentally friendly and sustainable
Biodegradable and non-toxic
Animal-friendly. Contains no by-products

How Do We Make Soy Candles

Every candle is carefully created using the maximum amount of fragrance that the wax can hold, and hand-poured, finished and checked to ensure the utmost quality. Every candle is delicately wrapped in tissue paper before being placed in its box, and left to cure for at least 7 days for the scent to fully merge with the wax. We pride ourselves in paying special attention to each detail, and bringing you the ultimate quality, luxury soy wax candle available on the market.
We obviously never do any form of animal testing!
We have tested (and continue to test) hundreds of wicks, combinations and samples to ensure quality - every now and again we might execute minor changes in order to keep improving what we do.

Lighting Wood Wicks

Wood wicks are unique and very different from traditional wicks. There are a few tricks to get the best out of them. When you light a wood wick, it's easier to tip the candle and light the wick on an angle. It is best to light the wick at the base next to the wax rather than at the top - start from one end and move to the other end so the flame is even throughout the wick. If the wick extinguishes the first time you light it, simply try relighting it until it catches - sometimes you may have to try a few times.
You will soon get the hang of it! Our wood wicks are 100% natural and sourced from Forest Stewardship Council (FSC) certified mills and skillfully manufactured in the USA. They are uniquely patented : Pat.www.lumetique.com/patents

Candle Care/Burning Instructions

Before relighting your soy candle, trim the wick by pinching the burnt ends with your fingers, or preferably using wick scissors. Remove all debris from the candle before relighting. Otherwise the candle may smoke excessively and burn too fast. Always light the candles long enough for the wax to melt to the edges of the container. This increases the scent throw of candle and avoids 'tunnelling' - burning down the centre. There is no such thing as a 'smokeless' candle. We have tested hundreds of combinations to find the right wick size for every fragrance and container. It is normal for candles to smoke a little as the wax level decreases in the container due to less oxygen to fuel the burn and due to the heat bouncing off the container walls as the level goes down. Trimming the wick before relighting, preferably with wick scissors, ensures the length is right. Make sure there is no draft around the candle. If the candle is smoking excessively, blow it out, allow to cool, trim and relight. When the candle is cool, any soot is easily wiped off with a damp non abrasive cloth. For standard safety reasons, we recommended that you burn small candles (65g) for a maximum of 3 hours at a time and the large candles (200g) for a maximum of 4 hours at a time. Allow the candles to cool for around 2 hours before relighting. Discontinue use of the burning candle when there is only ½” of wax left in the bottom to avoid the potential of a fire hazard. Don't waste this wax - scoop it out and use it in a wax burner! Keep burning candles away from children, pets and flammable materials.
Never leave burning candles unattended. Always place your candle on a level, heat resistant, non-flammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.
Do not move the candle while it is burning.

Storing The Candles

Chemist and Co Candles should be kept in a cool, dry place at room temperature (about 22 degrees centigrade) away from direct sunlight, other light sources, and high humidity. They should always be stored upright inside their box as dust on the wax surface can be a fire hazard.


We have done endless research to ensure that we use recycled and/or recyclable packaging whenever possible - we have chosen the best solution based on this rather than cost. The wood wicks we use are from an environmentally sustainable source so you can enjoy our candles knowing that we have thought of all this!

Recycling Our Candle Jars

Fill a bowl with boiling water, and gently sit the candle glass in it for a few minutes. The glass will conduct the heat from the hot water to melt the wax attached to the inside. Once the wax has softened, carefully remove the container from the water and pour out the melted wax in the bin (not the sink!). Or you can remove the wick and pour the wax into a cupcake paper container - once the wax solidifies, remove the paper and voila - you have just created a gorgeous smelling melt!
Wipe the inside of the glass with kitchen towel and gently wash it using warm water and soap. Our glass containers are coated from the inside so do this gently to avoid scratching it. Our containers are NOT suitable to use with food or drink but there are many ways they can be used. Feel free to email us any photos so we can put your ideas on our website!

Any Questions?

Contact us on hello@chemistandco.com or via the contact page on our website.

Returns & Refunds

Shipping Info

Free UK delivery over £40. For other countries we charge by weight, please contact us for more information.

Using Wax Melts

Our vegan melts are made of natural soy wax combined with our luxury fragrances. To use simply pop the small melt out, or in the case of the larger melts you can use a couple of cubes at a time, into a wax burner. Light an unscented tealight below. The fragrance will be released as the wax melts. Little tip: if the weather is warm or melts are kept in a warm room pop the melt into the fridge for a couple of minutes! Do not add water to the wax in a burner. Dispose of unwanted wax into a bin and not down a drain.

Using Reed Diffusers

Unscrew the silver lid and carefully remove the plastic bung. Immerse the sticks into the bottle. Flip the sticks over occasionally to refresh the fragrance. The fragrance can be regulated by using less or more sticks in the bottle, depending on the size of your room. The liquid will evaporate over time but can last for up to 16 weeks depending on location and temperature. Caution: 1. Keep in a secure place out of reach of children and pets. 2. Avoid eye and skin contact. If on skin wask with plenty of soap and water. 3. Wipe any spillages immediately as these may harm polished or painted surfaces. 4. Do not use for purposes other than originally intended. 5. Never light the sticks.